The program provides culturally responsive support to improve social, emotional, physical and spiritual wellbeing, and build capacity to safely care for and protect children. The Family Wellbeing program is part of the Queensland Government’s investment in offering vulnerable Aboriginal and Torres Strait Islander children and families a tailored combination of services to address multiple and sometimes, complex levels of need.  It meets the needs of vulnerable Aboriginal and Torres Strait Islander children and young people (unborn to 18 years) at risk of entry or re-entry into the statutory child protection system and their families.

The team works across the Gladstone region, Biloela and Banana Shire building community relationships and building family capacity through networks and internal services available at Nhulundu Health Service.

How to access the program

Referrals to Family Wellbeing Services

Referrals may be based on any of the following criteria:

• There is a child (unborn* or under 18 years) and;
• The family has multiple needs, some which may be complex;
• The family requires occasional or episodic support to maintain a child’s safety and wellbeing;
• The family would benefit from access to support services to improve child and family well-being;

AND

• Without support, the child is at risk of entering or re-entering the statutory child protection system;
• The child is not currently in need of protection, but the family would benefit from support to prevent entry or re-entry into the child protection system;
• The child needs protection, subject to ongoing intervention, and support from the Family Wellbeing service is likely to result in the child no longer requiring departmental intervention;
• The child or family would benefit from services to improve their cultural identification or connection to culture;

*Concerns about an unborn child cannot be referred without consent from the mother

Aboriginal and Torres Strait Islander Family Wellbeing

GRAICCHS has an Indigenous Family Wellbeing Service for vulnerable Aboriginal and Torres Strait Islander children and young people (unborn to 18 years) at risk of entry or re-entry into statutory child protection system and their families. We are funded by the Department of Communities, Child Safety and Disability Services.

To make an online referral please click here

Making a Complaint

Via Department of Child Safety, Youth and Women Complaints Unit

• Email: feedback@csyw.qld.gov.au
• Telephone: 1800 080 464 (free call)
• Online complaints form: www.csyw.qld.gov.au/contact-us/compliments-complaints
• In person: Contact us to arrange an appointment.
• Postal address: Complaints Unit, Locked Bag 3405, Brisbane Qld 4001

Downloads

GRAICCHS Family Wellbeing Service Brochure

Department of Child Safety, Youth and Women - A guide to making a complaint